Orders: All orders can be placed directly with your local Sales Representative or if you prefer with our Order Desk; by Telephone (905) 420-8219 Toll Free 1-800-661-6830 or by Fax: (905) 420-8259 Toll Free 1-800-661-7336 or by email: sales@visioncanadaltd.com or on our website at www.visioncanadaltd.com. Minimum order value $100.00.

Pricing: All prices subject to change without notice. Orders that are accepted/qualify will be shipped on the basis of price and terms prevailing at the time of order. Prices are subject to all applicable taxes unless otherwise stated.

Terms: Payment terms are Net 30 Days from invoice date to accredited accounts. New accounts initial orders are to be prepaid until your Account / Credit application has been approved. Payments can be made by Cash, Cheque, Mastercard or Visa. Past due balances are subject to 2% carrying cost per month.

Shipping: All orders with a $750.00 value or more to one destination point will be shipped prepaid to major centres in Canada by our choice of carrier. All orders less than $750.00 value will also be shipped prepaid with freight charges added to the invoice. Requests for special services or carriers can be provided at your expense. Our responsibility for each shipment ceases when the transportation company takes possession of the shipment and any claims for loss or damages must be made against the carrier. Please make written claims for shortages upon receipt of shipment.

Back Orders: All back orders will be held and shipped when available unless otherwise notified. All back ordered items will be shipped prepaid.

Returns: No goods may be returned without prior consent from our head office. If a return is authorized, a return authorization number ( R.A.N. ) will be issued. All returns must be shipped prepaid to our head office and are subject to a 15% restocking charge.

Advertising: Our co-op accrual period runs the calendar year January to December. All co-op ads submitted must be received by us no later than July 31st if ad placement was during January to June and January 31st of the following year if ad placement was during July to December. Your co-op allowance is 3% of net paid purchases based on a ratio of up to 75%. In order to receive reimbursement; all claims require proof of performance such as, invoices, original ad tear sheets, scripts or affidavits. Reimbursement will only be for space / time devoted to our products and use of brand logo where applicable. Reimbursement will be in the form of a credit being issued to your account when your claim has been approved and only to accounts in good standing. All co-op claims must meet this critera or your claim will be returned unprocessed. All claims are subject to approval by our head office only.

Service: All repairs are to be sent directly to our head office prepaid for authorized service. Please identify your parcel to the attention of our Service Department. For warranty service, the Bill of Sale(s) must be included with the product for repair. Usually a warranty card is included with our products which will specify the length and limitations for that product. Warranty service will be provided as specified by the warranty card and returned to sender prepaid. If the Bill of Sale(s) is not included with the product for repair, it will be assumed to be out of warranty. For out of warranty service, repairs under $25.00 parts and labour will be repaired without notice. Estimates will be provided if repairs exceed $25.00 for parts and labour. A $20.00 service charge will apply to all estimates which are refused. All out of warranty repairs and refused estimates will be returned upon receipt of payment unless prior arrangements have been made and are subject to shipping and handling charges. All service charges are subject to applicable taxes. Unless otherwise stated, a one year warranty will apply.